Position Status:         Part-Time                  

Supervisor:                Scott Ogle      

Job Description

The Car Host is responsible for providing excellent customer service and assisting passengers during excursion train operations and special events; ensuring passenger safety and comfort while providing educational commentary about the train and the surrounding scenery. A car host takes charge of designated passenger cars during excursions. The Car Host is responsible for managing passenger seat assignments, making announcements, assisting with boarding, seating, and de-boarding, overseeing the safe operation of onboard systems, and ensuring a secure and welcoming environment within the car(s). Car hosts also serve as tour guides, ticket agents and aiding passengers in spotting wildlife and providing insightful information about the area and notable sights.

Job Responsibilities

• Demonstrate experienced hospitality and effective customer service skills by greeting and assisting passengers with boarding, seating, and de-boarding processes.
• Monitoring onboard systems, maintaining safety rules, and participating in pre-trip safety briefings. Hosts may also be required to provide first aid or CPR in emergencies and/or any other related task(s) to ensure passengers’ safety.
• Acting as a tour guide by making announcements to provide relevant information to passengers and providing knowledgeable information about scenic highlights, agricultural history and wildlife sightings.
• Handling pre-packaged food and beverage service and selling merchandise or gift shop items. Assist in reducing congestion in the Concessions car and offer support to passengers, particularly those with limited mobility.
• Performing cleaning tasks, such as maintaining restrooms, unstopping toilets, cleaning spills, clearing trash to maintain a clean and tidy appearance in the passenger car(s), seat cleaning and ensuring windows are clean for optimal viewing.
• Verifying that the train is prepared for the trip. Counting tickets and coordinating with the conductor and engine crew.

Qualifications

• Excellent organizational, time management, and multitasking abilities.
• Must be 18 years or older.
• High school diploma or GED preferred
• Customer service experience preferred
• Friendly and professional communication skills
• Ability to stand and walk for extended periods
• Ability to work flexible schedules including weekends and holidays
• Ability to work in a fast-paced passenger environment
• Ability to handle and resolve conflict with passengers/customers.
• Ability to work independently and as part of a team.
• Detailed-oriented with the ability to follow protocols.
• Excellent customer service skills.
• Be knowledgeable about railroad operations, equipment and rolling stock.
• Ability to read, speak and write English.
• Ability to follow instructions and communicate information pertaining to the job.
• Ability to follow proper safety and housekeeping procedures pertaining to the area.
• Ability to work nights, weekends, holidays, and overtime.
• Must have a valid Florida driver’s license Class E or above.

Working Conditions and Physical Requirements:

The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• While performing the duties of this job, the employee will be required to stand for extended time period
• Working conditions may be rainy, hot, cold, humid, dusty, foggy etc. depending on the weather
• The noise level in the work environment is usually moderate to loud 
• Duties of this job are occasionally performed in the locomotive, and various passenger cars. Will be required to also work inside the locomotive shop
• Employee may be required to drive a vehicle for extended time periods

Physical Requirements:

• Ability to operate and use all equipment necessary and use common office equipment
• Ability to move or handle various items generally weighing between 0-75 pounds. Ability to lift and carry up to 75 pounds and occasionally lift more than 75 pounds
• Stand and/or sit for extended periods of time

This job description should not be construed to imply that these requirements are

the exclusive standards of the position.  Employees will be expected to follow any other instructions, and perform any other duties, as may be required by supervision.