Position Summary

This is a salaried exempt position reporting to the Director of Risk Management, responsible for supporting the organization’s comprehensive risk and insurance program with a strong focus on claims management and workers’ compensation.  This role works independently and collaborates with operations, safety, human resources, and legal teams to implement policies and procedures that protect company assets and minimize financial impact and liability exposures.

Key responsibilities

• Ensure timely and compassionate support for employees with work-related injuries and illnesses.
• Act as the primary liaison between the company and the Third-Party Administrator (TPA).
• Partner with operational leaders to implement return-to-work programs and creative solutions.
• Monitor and verify compliance with OSHA requirements and state regulations.
• Maintain accurate case records and documentation in designated systems.
• Review medical provider panels for compliance with state guidelines.
• Under the direction of the Director of Risk Management, evaluate and authorize claim settlements.
• Administer all workers’ compensation claims, including follow-up with injured employees regarding work status and medical appointments.
• Manage the Return-to-Work Roundtable and ensure light-duty assignments do not exceed 180 days.
• Conduct quarterly audits of workers’ compensation claims.
• Respond to inquiries from third-party administrators, legal representatives, internal customers and other external stakeholders.
• Perform additional projects and duties as assigned.

Qualifications

• Bachelor’s degree in a related field and at least 5 years of experience managing workers’ compensation claims across multiple jurisdictions.
• Professional certifications preferred (e.g., AIC, ARM, CPCU).
• Valid FL Adjuster License.
• Experience in both union and non-union environments.
• Strong knowledge of multi-state workers’ compensation laws and regulations.
• Ability to manage multiple priorities with urgency and confidentiality.
• Experience managing remote teams.
• Exceptional communication skills—oral, written, and presentation—with the ability to influence diverse audiences.
• Willingness to travel as needed.

Working Conditions

The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Primarily office-based with occasional field visits.
• Standard schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; occasional evenings or weekends as required.
• Field conditions may include exposure to varying weather (rain, heat, humidity, dust).
• Noise levels range from quiet (office) to loud (field).

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job, and a reasonable representation of its activities.  Other associated job duties may be assigned as required.